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Bruce Williams photo

Bruce Williams
Service Center Manager

1800 N. Range Road
Bloomington, IN 47408
Phone: (812) 855-1564
Fax: (812) 855-7742

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  • Customer Service: Service Center functions include processing customer requests, facilitating communication and resolution of customer service issues, providing customer feedback and customer service measurement.
  • Dispatching: Service Center Dispatchers receive and process over 33,000 Service Requests annually, radio dispatching urgent and emergency requests, provide customer assistance and facilitate communications.
  • Estimating: The Service Center estimating department provides estimating assistance and performs construction document take-off estimates based on a nationally standardized estimating system to ensure estimating consistency and accountability for maintenance and renovation projects.
  • Work Orders: The Service Center receives and processes Work Orders for maintenance and small to medium size renovation projects and provides reports and assistance to customers and other Facility Operations departments.

To request Facility Operations service, please visit the service page.